Terms & Conditions

  1. About Us

The websites www.cheshirelogsdirect.com , www.staffordshirelogsdirect.com & www.shropshirelogsdirect.com are owned and operated and a trading name of:

Cheshire Logs Direct limited

Company Registered number 14321633

VAT Registered Number 427904973

Mail: info@cheshirelogsdirect.com

Tel: 07590 833133

If you need to contact us please use the details above.

  1. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods.

An order can be placed and received in person, over the telephone, by email or via our on line shop.

We will give you confirmation either by call, text or email that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. Any order that has been placed will be cancelled, any monies paid will be refunded and there will be no contract between us.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. Our product is a natural product and therefore has variance in colour as a standard.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.  If you believe something on the website is inaccurate please alert us using the contact details above and we’ll ask our website developers to investigate.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

  1. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time prior to payment processing. If you prefer to order by telephone you can do so by calling 07590 833133 or emailing info@cheshirelogsdirect.com .

3.2 If a quote has been requested and then accepted the buyer accepts full responsibility for checking the accuracy of that quote.

3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

3.4 Carriage charges (if any) will be shown or conveyed prior to you placing your order.

3.5 You will be required to pay for the goods in full at the time of ordering or (if arranged and accepted at the point of order) payment can be made on delivery.

3.6 We use secure payment facilities for online purchases. You can pay for your order by PayPal, Visa, Mastercard or Delta/Connect.  Cash or card payments can be taken if payment on delivery is arranged.

3.7 Promotional prices only apply during the period stated.

3.8 All prices quoted on our website are in UK pounds and include tax and VAT where applicable.

3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.  This will be confirmed prior to the changes being accepted.

3.10 Once your order is complete we will notify you of the dispatch date.

3.11 Only voucher codes obtained from www.cheshirelogsdirect.com website will be honoured. Any vouchers from this website that are over 6 months old can be considered expired and will not be accepted.

  1. Delivery & Carriage Charges

4.1 Goods will be dispatched from our warehouse within 15 working days and any estimated dispatch date is an estimate, which can change without notice due to (but not limited to) stock levels, weather conditions, road conditions, staffing levels. Dispatch may be delayed in accordance with point 4.13.

4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.

4.3 Your order may arrive in more than one delivery.

4.4 We can deliver our products in the areas specified on our website www.cheshirelogsdirect.com . Delivery outside of these zones may be available but subject to further delivery charges.  Please use the contact details above to check if the address is within our delivery range.

4.5 We will deliver the goods to the premises you specify on your order. If payment has been received in advance of delivery then goods can be delivered without the need for someone to be at the delivery address.  Please be sure that access can be gained to your driveway or property to accept delivery.  Please remember most of our products are large and heavy.  If you’ve arranged for payment on delivery, then you must be at home to accept delivery of your order, which is between 8.30am and 4pm Monday-Friday. Saturday and Sunday deliveries are by special arrangement only.
We will deliver the goods to the premises you specify on your order. You or someone over 18 must be at home to accept delivery of your order.  A missed delivery will incur a missed delivery charge of £25

4.6 Some of our products are weighty items and you may be required to assist the driver in offloading your order. There will also be some products which will require mechanical offloading such as a forklift truck.  We will notify you at the point of arranging delivery if assistance is required.  If you cannot assist, this may incur an extra charge due to time on site, or extra staff taken to delivery address.  If this is the case you will be made aware of the extra charge.

4.7 Disposal of packing materials is your responsibility.

4.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours of delivery of the items.

4.11 If the goods are lost or damaged please report this to us within 24 Hours from the delivery day.

4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.

4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include (but not limited to) things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

4.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

4.15 Free delivery is available on certain goods, all delivery charges will be listed at checkout.

  1. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or any goods which are exempt from the right to cancel for example bespoke requested and made items.

Orders for carriage of goods over 10KG are taken as a separate part to the order.  So long as the goods are delivered in good condition to the correct address then this order is fulfilled and therefore non refundable.  Even if you’ve not paid for delivery as part of a package deal, a minimum of £25 within that deal is delivery.

5.2 You can cancel your order at any time up to 24 hours before the due delivery date without penalty.  Any monies paid will be returned..  To do this, please e-mail, or use the contact box on the website. We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel after the goods are delivered, you must return the goods within 7 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage and that non of the goods have already been used.  A lot of our goods are very heavy and will require specialist transport.

5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been installed or partly used unless they are faulty. For exempt goods please see point 5.1. If fuel has been used from the delivery then the order is deemed good and non returnable at the point.

5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.7 We will refund all monies paid to us excluding postage / carriage within 30 days, Carriage is a specific and separate part of the order and if the goods have been delivered to the correct address then this part of the contract has been fulfilled. Please see point 5.1 for exemptions.

5.8 We reserve the right not to replace any item that has been removed from packaging, as we will deem this acceptance of the goods.

5.9 We will not be held liable for any professional trades persons fees due to late, damaged or lost deliveries.

5.10 We are not liable for any loss earnings due to late, incorrect or lost deliveries.

5.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 4.10 and 4.11.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

  1. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 4.10 and 4.11 for time restrictions.

6.2 All goods are sold as accurate to the product description.  If this is not the case, please notify us in writing.  Our aim is for 100% customer satisfaction.

6.3 Point 6.2 is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.5 Where we replace faulty or inaccurate goods you are responsible for their disposal if they have not previously been returned to us.

  1. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

  1. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.

8.2 Claims for missing or damaged items must be made in writing within 2 working days of delivery.

8.3 If purchasing from a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

8.4 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.